INFORMATION TECHNOLOGY

 How Brilliant Shipping Agency providing the IT solutions to improve visibility and control of product and information throughout the supply chain.

 

Ages ago when Brilliant Shipping Agency started their company, before the internet started to exist in the world for the first century they used telex to manage orders and written messages. The telex network, which uses telegraph-grade connecting circuits for two-way text-based messaging, is a station-to-station switching network of teleprinters comparable to a telephone network. Yes, by using these this company had a very hard time as it is not simple as that. Besides, a long time ago they need to move too much like most of them the time they used their physical to send something documents or meetings.

 

Year by year, Brilliant Shipping Agency started to improve its technology. Even though this company already improved its technology, Brilliant Shipping Agency still uses average-old technology in which they manage their goods and services using email, WhatsApp, and phone calls. Other than that, this company also use KakaoTalk if they have customer from Korea or maybe use WeChat because customer from Chinese and WhatsApp to communicate with American people most of the time.

According to Mr. Jaabar, email is the most important to them because that is the only type of technology that is easy to contribute and communicate with customers or clients from overseas. As an illustration, Brilliant Shipping Agency uses email for sending documents such as bills of Lading, invoices, and others. Apart from that, email is used as a medium of replying to messages. After the client already set a deal with the Brilliant Shipping Agency, Encik Jaabar who is the one responsible for dealing with the customer, he will make up a group chat with the client using either WhatsApp, KakaoTalk, or WeChat. The reason why it is simpler and easier for him to send any information to the company clients.

 

Excluding all the social media used to communicate with clients, Brilliant Shipping Agency also used these 4 types of systems to track or control the product. Below is the list of links used by this company to assist them when working. For your information, Tanjung Langsat at Kota Bahru uses Sarawak Gateway for all the updating shipping.

i.          Johor Port System (https://jpbi.johorport.com.my/ecommunity/jsp/pis/lgn/pilg0010101.jsp?pageLink=page03&ITEM=JCTS ) – manage/ ship

ii.         Jabatan Laut Malaysia (https://www.marine.gov.my/ )

iii.       Lembaga Pelabuhan Johor (https://www.lpjpcs.gov.my/ )

iv.       Tanjung Langsat (Kota Bahru) (http://www.tradegateway.com.my/services.php )

According to Mr. Jaabar, back years ago they lot of using documents but it takes time as it needs more than 1-2 working days to arrive physically. So, by using these systems they had nothing to be worried about as it always updated and stayed track on time. With all these systems they managed to fasten their work of results than walk too much and waste time sending all the documents manually with paper. With these 4 links of the system, what Brilliant Shipping Agency need to do is only update all the time so the client will not miss anything, By using these systems, the clients also can use the same platform to track their product and control from afar. The fastest time that they had respond is in 4-5 hours while the long time is about 1-2 days followed by their time zone.